Organisations We Work With
Working Together
We work closely with a range of companies who offer a similar free service to help those with extra communication needs.
Energy companies operating in Scotland also offer a similar service to our Priority Services Register.
It's a free service that helps energy companies look after customers who have extra communication, access or safety needs.
Electricity
There are two electricity Distribution Network Operators who look after the wires and cables that bring electricity to communities across Scotland.
PSR Scotland Website
Free UK wide service which provides extra help during power cuts or when there’s an interruption to your water supply
Visit the website herewww.ssen.co.uk/psr or call 0800 294 3259
SP Energy Networks (SPEN) who are responsible for central and southern Scotland:
www.spenergynetworks.co.uk/psr or call 0330 10 10 167
Gas
Gas network company SGN also has helpful information on its website about its other initiatives to support vulnerable members of our communities to stay safe and warm:
www.sgn.co.uk/extra-help
Age Scotland
We work closely with Age Scotland, the leading charity representing the rights and interests of older people in Scotland.
Visit our Stay Connected hub at age.scot/stayconnected, created in partnership with Age Scotland. It's a one-stop resource with helpful information, updates on Scottish Water work in your area, and links to support services such as Friendship Calls and Community Connecting.
Age Scotland also offers an information and advice service for older people by phone, email, or letter on topics including money (such as benefit checks), social care, housing, legal issues, and friendship.
Find out more at AgeScotland or call 0800 12 44 222
Fire Scotland
As part of their commitment to building a safer Scotland, Fire Scotland offer everyone in Scotland a free home fire safety visit.
They can help sort out a fire escape plan and provide information about smoke, heat and carbon monoxide alarms.
You can find more information about fire safety visits at www.firescotland.gov.uk or call 0800 0731 999
Home Energy Scotland
Home Energy Scotland offer free, impartial advice to help you stay warm at home, save energy and reduce your carbon footprint. Funded by the Scottish Government, Home Energy Scotland can also help you access financial support to make your home more efficient and cheaper to heat.
You can find out more at www.homeenergyscotland.org or call free on 0808 808 2282
